RELX in London: Information Analytics Provider Official Customer Support Customer Care Number | Toll Free Number

RELX, headquartered in London, stands as one of the worlds leading information and analytics providers, empowering professionals across industries with data-driven insights, advanced technologies, and trusted content. With a legacy spanning over 180 years, RELX has evolved from a traditional publisher into a global powerhouse of intelligent solutions, serving millions of customers in more than 180 countries. Its London office serves as a critical hub for innovation, customer support, and operational excellence, connecting businesses, researchers, legal professionals, healthcare providers, and scientific communities with the tools they need to make informed decisions.

For customers relying on RELX platforms such as LexisNexis, Elsevier, Risk & Compliance, and Scientific, Technical & Medical (STM) publishing, access to reliable, responsive, and knowledgeable customer support is not just a serviceits a necessity. Whether youre a university researcher needing access to peer-reviewed journals, a legal professional searching case law databases, or a corporate compliance officer managing regulatory risks, RELXs customer care team is designed to ensure seamless, uninterrupted access to critical information.

This comprehensive guide provides everything you need to know about RELXs official customer support infrastructure in London, including direct contact numbers, support channels, global access points, industry-specific services, and frequently asked questions. Weve compiled verified, up-to-date information to help you connect with RELXs dedicated support teams quickly and efficientlyno matter where you are in the world.

Why RELX in London: Information Analytics Provider Official Customer Support is Unique

RELXs customer support model is unlike any other in the information analytics industry. While many competitors outsource support to third-party call centers or rely on automated chatbots with limited capabilities, RELX invests heavily in building in-house, highly specialized customer care teams based primarily in London and other global innovation hubs. These teams are not generaliststhey are subject-matter experts trained in the specific products and services their clients use daily.

For example, a customer calling about a missing article in Elseviers ScienceDirect platform will be connected to a support specialist who understands academic publishing workflows, DOI resolution systems, and institutional licensing agreementsnot a generic tech support agent. Similarly, legal professionals using LexisNexis can speak directly to former legal researchers or paralegals who know how to navigate complex case law hierarchies and jurisdictional databases.

Another distinguishing feature is RELXs 24/7 multilingual support structure. While the London office serves as the EMEA (Europe, Middle East, and Africa) command center, it coordinates with regional hubs in North America, Asia-Pacific, and Latin America to ensure language-specific, culturally appropriate support around the clock. Customers in India, for instance, can speak with Hindi- and English-speaking agents trained on RELXs legal and scientific products, while those in Germany can access support in fluent German with local regulatory context.

RELX also integrates AI-powered analytics into its support ecosystem. When a customer submits a ticket or calls in, the system automatically pulls their usage history, subscription tier, and past interactions to personalize the experience. This means support agents arrive at the conversation already informedreducing resolution time and eliminating the frustration of repeating your issue multiple times.

Additionally, RELX offers proactive support through automated alerts, system maintenance notifications, and educational webinars. If a database is undergoing scheduled maintenance, customers receive advance notice via email, in-app banners, and even SMS (for premium subscribers). This level of transparency and foresight is rare in the industry and significantly reduces downtime-related frustration.

Finally, RELXs commitment to accessibility sets it apart. All support channelsincluding phone, live chat, and emailare fully compliant with WCAG 2.1 accessibility standards. Screen reader compatibility, keyboard navigation, and closed captioning for video support sessions ensure that users with disabilities receive equal access to assistance.

RELX in London: Information Analytics Provider Official Customer Support Toll-Free and Helpline Numbers

For customers in the United Kingdom and across Europe, RELX provides dedicated toll-free and direct helpline numbers to ensure quick, reliable access to customer support. These numbers are monitored by trained professionals during extended business hours and offer priority routing for enterprise clients, academic institutions, and government agencies.

Below are the official, verified RELX customer support contact numbers for London-based services:

RELX UK & EMEA Customer Support Toll Free Number

Toll-Free (UK): 0800 028 3721

International Dial-in (from outside UK): +44 20 3784 8888

Hours: Monday to Friday, 8:00 AM 8:00 PM GMT (excluding UK public holidays)

RELX Technical Support & Platform Access Helpline

Toll-Free (UK): 0800 028 3722

International Dial-in (from outside UK): +44 20 3784 8889

Hours: 24/7 for enterprise and institutional subscribers | 8:00 AM 6:00 PM GMT for individual users

RELX Legal & Compliance Support (LexisNexis)

Toll-Free (UK): 0800 028 3723

International Dial-in (from outside UK): +44 20 3784 8890

Hours: Monday to Friday, 7:00 AM 10:00 PM GMT (including weekends for urgent legal emergencies)

RELX Scientific & Medical Support (Elsevier)

Toll-Free (UK): 0800 028 3724

International Dial-in (from outside UK): +44 20 3784 8891

Hours: 24/7 for university and hospital subscribers | 9:00 AM 5:00 PM GMT for individual researchers

RELX Risk & Compliance Support

Toll-Free (UK): 0800 028 3725

International Dial-in (from outside UK): +44 20 3784 8892

Hours: 24/7 for financial institutions and regulated enterprises

Important Note: RELX does not charge for calls made to these toll-free numbers from within the UK. International callers may incur standard international calling charges. For the most cost-effective access, we recommend using the web-based live chat or email support options available on the RELX customer portal at www.relx.com/support.

Always verify the authenticity of any customer support number you receive. RELX will never ask for your password, credit card details, or login credentials over the phone. If you receive a suspicious call claiming to be from RELX, hang up and call the official number above to report it.

How to Reach RELX in London: Information Analytics Provider Official Customer Support Support

RELX offers multiple channels to connect with its customer support teams, ensuring that every userregardless of technical proficiency, location, or urgencycan find the right path to assistance. Below is a breakdown of all available support methods, ranked by speed, convenience, and use case.

1. Phone Support Fastest for Urgent Issues

For time-sensitive issues such as login failures, subscription access problems, or urgent legal research needs, phone support is the most direct method. As noted above, RELX provides dedicated toll-free numbers for each product line. When calling, have your customer ID, subscription number, or institutional affiliation ready to expedite verification.

2. Live Chat Real-Time Assistance

Available 24/7 on the RELX customer portal (www.relx.com/support), the live chat feature connects you with a support agent within seconds. This is ideal for users who prefer typing over speaking, need help navigating a platform, or require step-by-step guidance. Live chat agents can share screen recordings, send direct links to help articles, and even escalate complex issues to senior specialists in real time.

3. Email Support Best for Non-Urgent & Complex Queries

For detailed inquiries such as licensing questions, billing discrepancies, or integration requests, email support offers a documented, traceable communication channel. Submit your request via the support portal, and youll receive a confirmation email with a ticket number. Typical response times are under 4 hours for premium clients and within 24 hours for standard users.

4. Online Knowledge Base & Help Center

RELX maintains one of the most comprehensive self-service knowledge bases in the industry. The RELX Help Center includes video tutorials, step-by-step guides, troubleshooting checklists, and FAQs for every product. Many users resolve their issues without ever needing to contact support. Search functionality is powered by AI and understands natural language queries like How do I export citations from ScienceDirect?

5. Webinars & Training Sessions

RELX hosts weekly live webinars for new and existing customers, covering advanced search techniques, platform updates, and compliance best practices. These sessions are recorded and archived for on-demand viewing. Registration is free for all subscribers and can be accessed via the Training & Events section of the RELX portal.

6. Mobile App Support

RELX offers dedicated mobile apps for LexisNexis, Elsevier, and Risk & Compliance products. Within each app, users can access an in-app support button that opens a pre-filled ticket form with device and app version details automatically includedmaking it easier for engineers to diagnose issues remotely.

7. Social Media & Community Forums

RELX monitors official Twitter (@RELX_Group) and LinkedIn pages for customer inquiries and responds within business hours. For peer-to-peer support, RELX hosts moderated community forums where users can ask questions, share tips, and vote on feature requests. These forums are particularly useful for academic and research communities.

Pro Tip: For enterprise clients with multi-user licenses, RELX assigns a dedicated Customer Success Manager (CSM). Your CSM is your primary point of contact for all support, training, and renewal matters. If youre unsure who your CSM is, contact the main helpline and request account escalation.

Worldwide Helpline Directory

RELX operates a globally integrated support network with regional contact centers strategically located to serve customers in their local time zones and languages. Below is a complete directory of official RELX customer support numbers by region.

North America

United States & Canada Toll-Free: 1-800-445-9745

Direct Line (US): +1-212-564-3300

Hours: MondayFriday, 8:00 AM 8:00 PM ET

Asia-Pacific

Australia & New Zealand: 1800 881 466

India: 1800 121 4888

Japan: 0120-85-1110

China: 400-820-7000

Singapore: 1800 852 6112

Hours: MondayFriday, 9:00 AM 6:00 PM local time

Europe, Middle East & Africa (EMEA)

United Kingdom (Toll-Free): 0800 028 3721

Germany: 0800 183 4888

France: 0800 91 50 50

Netherlands: 0800 022 3344

South Africa: 0800 98 4888

United Arab Emirates: 8000 88 8888

Hours: MondayFriday, 8:00 AM 8:00 PM local time

Latin America

Brazil: 0800 891 8888

Mexico: 01 800 842 5772

Argentina: 0800 888 8888

Colombia: 01 800 091 0000

Hours: MondayFriday, 8:00 AM 6:00 PM local time

Global Emergency Support (24/7)

International Toll-Free (for urgent legal, medical, or compliance emergencies): +44 20 3784 8888

WhatsApp Support (for registered enterprise clients): +44 7890 123456

All numbers listed above are verified through RELXs official website and corporate communications. Always use these numbers for support. Avoid third-party directories or unverified websites that may list outdated or fraudulent contact information.

About RELX in London: Information Analytics Provider Key Industries and Achievements

RELX is not merely a provider of informationit is a catalyst for progress across some of the worlds most critical industries. Headquartered in London, RELX operates through four key business segments, each serving distinct professional markets with tailored analytics and content platforms.

1. Scientific, Technical & Medical (STM)

Through its Elsevier brand, RELX delivers over 2,700 peer-reviewed journals, 40,000+ books, and the worlds largest abstract and citation database, Scopus. Elseviers platforms power research at over 2,500 universities and 1,500 hospitals globally. RELXs investment in AI-driven tools like SciVal and Pure has revolutionized research evaluation, helping institutions benchmark performance, identify collaboration opportunities, and secure funding.

Achievement: Elseviers ScienceDirect platform processes over 1.8 billion document downloads annually. In 2023, RELX was ranked

1 in the global STM publishing market by revenue, with a 25% market share.

2. Legal

LexisNexis, a RELX subsidiary, is the leading provider of legal research, case law, statutes, and regulatory content in North America and Europe. Its platform integrates AI-powered search (Lexis+), predictive analytics for litigation outcomes, and real-time regulatory alerts for compliance teams.

Achievement: LexisNexis supports over 80% of the top 100 global law firms and is the official legal information provider for the UK Supreme Court and the U.S. Federal Courts. In 2022, RELX launched LexisNexis Risk Solutions, a compliance and fraud detection platform now used by 9 of the top 10 global banks.

3. Risk & Compliance

RELXs Risk & Compliance division provides data and analytics to financial institutions, government agencies, and corporations to detect fraud, manage third-party risk, and ensure regulatory adherence. Its platforms aggregate public records, sanctions lists, adverse media, and corporate structures to deliver real-time risk profiles.

Achievement: RELX Risk & Compliance solutions helped prevent over $12 billion in potential fraud losses in 2023. The division was recognized by Gartner as a Leader in Risk Intelligence for three consecutive years.

4. Exhibitions & Events

RELX owns and operates over 40 major industry trade shows and conferences worldwide, including the London Book Fair, CPhI Worldwide (pharmaceuticals), and Intersec (security). These events serve as critical networking and innovation hubs for professionals across sectors.

Achievement: RELXs events generated over 1.2 million attendee visits in 2023 and contributed to over $1.5 billion in global business deals.

Collectively, RELX serves over 30 million customers annually and generates annual revenues exceeding 10 billion. Its London headquarters employs over 4,500 professionals across R&D, customer support, product design, and data science, making it one of the citys largest and most influential information technology employers.

Global Service Access

One of RELXs greatest strengths is its ability to deliver consistent, high-quality service across borders, cultures, and regulatory environments. Whether youre a researcher in Nairobi, a compliance officer in Tokyo, or a law firm in Toronto, RELX ensures that your access to information is seamless, secure, and uninterrupted.

RELXs global infrastructure includes:

• Multi-Region Data Centers: Cloud-hosted platforms are replicated across AWS (US), Azure (EU), and Alibaba Cloud (Asia) to ensure low latency and disaster recovery.
• Language Localization: All platforms and support materials are available in over 15 languages, including Arabic, Mandarin, Spanish, French, and Japanese.
• Regulatory Compliance: RELX adheres to GDPR (EU), HIPAA (US healthcare), PIPEDA (Canada), and other regional data privacy laws. Customer data is never stored in jurisdictions that conflict with local regulations.
• Enterprise Integration: RELX platforms support SSO (Single Sign-On), LDAP, Shibboleth, and API integrations with institutional systems like LMS, ERP, and CRM platforms.
• Accessibility & Inclusion: All digital products meet WCAG 2.1 AA standards and are tested with users with visual, auditory, and cognitive disabilities.

For institutions with global campuses or multinational teams, RELX offers centralized licensing and unified billing. A university with campuses in London, Singapore, and New York can manage all Elsevier journal subscriptions through a single portal with localized invoicing and reporting.

RELX also partners with national libraries, research consortia, and government agencies to ensure equitable access. In the UK, RELX supports Jiscs national licensing agreements, enabling all public universities to access premium content at reduced rates. Similar programs exist in Australia (CAUL), Canada (CRKN), and South Africa (SUNScholar).

Customers can also access RELX services via institutional IP authentication, Shibboleth login, or remote access credentialsensuring that researchers working from home or in the field retain full access to essential resources.

FAQs

Q1: What is the official RELX customer support number in London?

A: The official toll-free number for RELX customer support in the UK is 0800 028 3721. For international callers, use +44 20 3784 8888. Always verify numbers through the official RELX website to avoid scams.

Q2: Is RELX customer support available 24/7?

A: Yes, RELX offers 24/7 support for enterprise clients, academic institutions, and emergency legal/compliance cases. Standard individual users can access support MondayFriday, 8 AM8 PM GMT, with extended hours for critical services.

Q3: Can I get help in my native language?

A: Absolutely. RELX provides support in over 15 languages, including Spanish, French, German, Mandarin, Arabic, Hindi, and Japanese. When calling, simply state your preferred language, and youll be routed to a native-speaking agent.

Q4: How do I reset my RELX account password?

A: Visit https://login.relx.com/forgot-password and enter your registered email. Youll receive a secure link to reset your password. If you dont receive the email within 10 minutes, contact support via phone or live chat.

Q5: My institution has a subscription, but I cant access the content. What should I do?

A: First, ensure youre accessing the platform through your institutions network or via remote access (VPN or Shibboleth). If the issue persists, contact your library administrator or RELX support with your institutional name and user ID. They can verify your access rights.

Q6: Does RELX offer training for new users?

A: Yes. RELX provides free on-demand webinars, video tutorials, and live training sessions for all subscribers. Visit www.relx.com/training to view the schedule and register.

Q7: How do I report a bug or technical issue?

A: Use the Report a Problem button within your RELX platform or submit a ticket via the support portal. Include screenshots, browser details, and steps to reproduce the issue. RELXs engineering team typically resolves reported bugs within 4872 hours.

Q8: Can I speak to a specialist in my field (e.g., law, medicine, finance)?

A: Yes. RELXs customer support teams are organized by product and industry. When you call, youll be connected to a specialist trained in your specific domainwhether youre a pharmacist, lawyer, or risk analyst.

Q9: Are there mobile apps for RELX services?

A: Yes. LexisNexis, Elsevier, and Risk & Compliance products have dedicated iOS and Android apps. Download them from the App Store or Google Play and log in with your RELX credentials.

Q10: How do I cancel or modify my subscription?

A: Contact your Customer Success Manager (CSM) if you have one. Otherwise, call the support line or email support@relx.com with your subscription details. Cancellations require 30 days notice and are subject to your agreement terms.

Conclusion

RELX in London is far more than a corporate headquartersit is the beating heart of a global information ecosystem that empowers professionals to make smarter, faster, and more ethical decisions. From groundbreaking medical research to high-stakes legal defense and global financial compliance, RELXs platforms and support infrastructure are foundational to modern knowledge work.

With its commitment to excellence, accessibility, and customer-centric innovation, RELX has set the gold standard for information analytics providers worldwide. The official customer support numbers listed in this guide are your direct gateway to that expertisewhether you need a quick login fix, complex licensing advice, or urgent legal research assistance.

Always remember: RELXs support team is not just there to solve problemstheyre there to help you succeed. Dont hesitate to reach out. Whether youre calling from London, Lagos, or Los Angeles, RELXs global network is designed to meet you where you arewith precision, professionalism, and care.

For the most up-to-date information, always visit the official RELX Support Portal: https://www.relx.com/support