Hey, My father visited the Biman Bangladesh Office in Singapore to modify his ticket and had a smooth experience. The office at 320 Serangoon Road was easy to locate and felt professional and well-organized. He was greeted politely, and the staff patiently walked him through fare differences, service charges, and refund options, answering all his questions clearly . They guided him step-by-step without rushing, which made the process easy to follow. In my words, the service was friendly, transparent, and supportive. It turned what could have been a stressful ticket change into a reassuring and effortless visit.